Disapointing and bad customer service

Ok last night was the Dicken's of a Christmas downtown Spartanburg. Brent and I go every year and have always loved it, our favorite thing was the first baptist play. This time my brother in law went with us so that was a lot of fun, however the rest of the night was a downer. The festival was VERY poor this year. Usually there are carolers all over the streets singing christmas songs and dressed up, but I did not see a single caroling group. There were people dressed up but not carolers. Also in previous years there have been bands, orchestras, hand bells all throughout the streets but there were very few of thos, very few! and the biggest bummer of all was that First Baptist did not do their play!! I was sooo sad by that, that was my favorite thing!! however I did get to see a little of the nutcracker in the window which I have always wanted to see but somehow always miss it but I saw it this year. ok so that part of the night was a bummer. So we thought we would atleast try to salvage some of the night and stop at Krispy Kreme for some hot chocolate. ok well I go in and order a hot chocolate and go to use the restroom and they are disgusting. So I thought I would just mention it to one of the workers that the restrooms needed cleaning. The lady proceeded to tell me "Mam I have nothing to do with that." Uhhh hello you work there, I know someone back there has something to do with it and I was just informing her that someone needed to clean them, I wasn't saying she was the one who messed it up. ok so I let that go and we get the hot chocolate and it was NASTY! I mean I can handle drinking a hot chocolate that isn't the best, maybe a little watery, but this was beyond that I knew there was no way I could take another drink. So I decide to get my money back, I shouldn't have to pay for something that bad. Well the manager is trying to argue with me that it is supposed to taste that bad! and then she proceeded to call her employee that made it, names! I felt bad for her. very disapointed in their customer service and probably won't be going back there. I just went to bilo and bought a box of hot chocolate to make at home. so it was a bummer night, but I'll try again next year maybe Dicken's will be better next year. Oh I did get to listen to the girl at my church sing although I couldn't see her I wasn't tall enough, but her class sounded beautiful!